See the following table for help with error messages you might encounter with the time clocks.


ERROR MESSAGE

NOTES

DEVICE ID ERROR

This message displays when the time clock has not been linked to a uAttend account. See the instructions in this Online Help for adding a time clock to your account.

NET NOT FOUND

This message displays if the time clock is not currently plugged into any networking device, or the networking device it is plugged into is turned off or is not functioning correctly.

 

Check to make sure that:

  • Your network allows DHCP connections.
  • The network is not behind a firewall that blocks communication on port 80.

SORRY, DEALER ID NOT FOUND

Trackmytime.com will report this error if the Dealer ID you entered is not valid. Please contact your dealer representative for assistance.

UNSUCCESSFUL LOGIN

When you attempt to log in to trackmytime.com, the login form refreshes. This indicates that the username/password combination that you entered was not correct.

If you have forgotten your username and/or password, click on the Email username/password link at the top of the page.

SORRY, USER NOT FOUND

This message displays if a user attempts to punch in, but their badge number or fingerprint ID has not been assigned to their user profile.

SORRY, USER NOT VERIFIED

This message displays if a user attempts to punch in, but their fingerprint template has not been registered.

SERVER CONNECTION ERROR

This message displays if the time clock is unable to communicate with our uAttend servers due to a firewall, content filter, or any other kind of network block.

DNS ERROR

This message displays if the time clock does not have a valid DNS server IP address to use for name resolution, or the DNS server it is contacting cannot properly resolve our host name for our uAttend servers.

DHCP ERROR

This message displays if the time clock does not receive proper IP address information provided to it from a DHCP server.

DHCP UNAVAILABLE

This message displays if the time clock receives no responses when attempting to contact a DHCP server.